Discord role suggestion

[damoshir 5]

From my short experience in #questions, I would like to suggest to add a role called "Helper" which its main purpose would be answering questions in a polite way. This will make the pressure on the Developer team lighter, as other users (helpers) would have the responsability of answering questions, removing it from Developers or other Staff member.

I suggest this because I saw many members in #questions answering questions in an aggressive way. In the end, this kind of treatment will make the users feel scared of making questions. 

I understand that there are many users who ask the same question when it could be easily answered by doing a fast check in #updates channel, but being aggressive towards an user because you're tired of answering the same question more than 100 times a day isn't acceptable. 

Thank you for reading.

[Gogo 81]

Hello, thank you for your thorough proposal, however we do not have intentions to include this type of role. The community is already helping each other well. 

[Harrington 136]

If you’re not able to answer questions for yourself that have been answered a hundred times already your Roleplay experience will not only be very tough on you but will take away from the enjoyment of others. The community shapes this game and will shape the community that plays it too.

[damoshir 5]

3 minutes ago, Okaze said:

If you’re not able to answer questions for yourself that have been answered a hundred times already your Roleplay experience will not only be very tough on you but will take away from the enjoyment of others. The community shapes this game and will shape the community that plays it too.

That may be your point of view, but again, answering without wanting to shouldn't be allowed. You guys need to make your users feel comfortable, if not, the community will slowly decrease.

Thank you for reading and answering.

[damoshir 5]

12 minutes ago, Gogo said:

Hello, thank you for your thorough proposal, however we do not have intentions to include this type of role. The community is already helping each other well. 

Hello. I don't think that the word "well" is really fitted in this topic. Answering in a sarcastic, ironic or aggressive way isn't well. The users don't ask questions with a bad intention, so they aren't looking for a bad respond either. I have seen many members showing off their stress and demostrating the users that they are tired of answering in questions; this kind of member isn't fitted to answer questions. If you think that your members are doing great answering, then check again how they do answer. Being polite to your community is the first step to make them feel comfortable.

Thank you for reading and answering.

I re-post my answer because I didn't quote, sorry.

[Gogo 81]

1 minute ago, damoshir said:

Hello. I don't think that the word "well" is really fitted in this topic. Answering in a sarcastic, ironic or aggressive way isn't well. The users don't ask questions with a bad intention, so they aren't looking for a bad respond either. I have seen many members showing off their stress and demostrating the users that they are tired of answering in questions; this kind of member isn't fitted to answer questions. If you think that your members are doing great answering, then check again how they do answer. Being polite to your community is the first step to make them feel comfortable.

Thank you for reading and answering.

I re-post my answer because I didn't quote, sorry.

We have rules and any absuive/Aggressive behavior Is not tolerated. Now, it is practically impossible to have every person who helps be 100% polite as it is a big community and every person’s personality obviously varies. But there always is somebody who will know to answer the question properly.

[damoshir 5]

1 minute ago, Gogo said:

We have rules and any absuive/Aggressive behavior Is not tolerated. Now, it is practically impossible to have every person who helps be 100% polite as it is a big community and every person’s personality obviously varies. But there always is somebody who will know to answer the question properly.

If there are rules of punishing aggressive behavior then they should be applied in the attitutes that have been done in #questions. However, I get that everyone's personality varies, but the point I wanted to show with this post is to look for members (Helpers) who NEED to answer in a polite manner. If you don't have a team which is able to accomplish this goal then it gives my post priority. 

[Apolash 0]

I agree with the suggestion. It would be more optimal if you had a group (3 or 4 people idk) to solve the questions asked in #questions. In that way, you avoid toxic answers and I think it's an effective solution to keep order on the server and offload the developers' concerns.

If you are governed by the "trust" you may have in users, situations will occur where staff will be required to moderate offenders and even bad information may occur from some users where it may harm the rest.

[Harrington 136]

If you aren’t able to gather information that is posted in updates or on the forums there’s no place for you here this is why roleplay communities are frequently small. If you think we care about that you’re wrong. The roleplay based community is large enough to support itself without humoring anyone who is incapable of basic tasks like reading forums or updates.

 

this is not point of view it’s reality. If someone is so useless that you can’t read the forums or update section they won’t succeed here and there’s no point in humoring them.

[damoshir 5]

1 minute ago, BloodyDoll said:

I've literally been in that chat night and day. A sarcastic comment does happen from time to time, but on the other hand answers are also always provided. A small joke isn't something to take to heart. These things happen, and if you were to add a helper role that wouldn't change anything because everyone is still able to post in that channel. How else would people ask questions there? 

Hello. Yes, a "Helper" role wouldn't mean that no one but helpers could answer questions, but at least it would make the pressure on the Developer team lighter. In addition, looking for polite users to be helpers would highly increase the satisfaction of users in the moment of making questions. However, maybe a sarcastic comment does not affect you or me, but maybe it affects the one who asks a question because he/she was looking for an answer, not for a joke. I'm not saying that everyone does sarcastic comments or doesn't answer the questions in the chat, because there might be cases where a good support is provided in the channel. Furthermore, I still believe that users who answer questions as they were jokes aren't supposed to be in the channel. If you're willing to joke or make fun of something, don't do it in a channel made to help someone. 

Thank you for reading and responding.

[damoshir 5]

10 minutes ago, Okaze said:

If you aren’t able to gather information that is posted in updates or on the forums there’s no place for you here this is why roleplay communities are frequently small. If you think we care about that you’re wrong. The roleplay based community is large enough to support itself without humoring anyone who is incapable of basic tasks like reading forums or updates.

 

this is not point of view it’s reality. If someone is so useless that you can’t read the forums or update section they won’t succeed here and there’s no point in humoring them.

I understand that you're looking for members who are smart enough to check the channels and get information without asking for it, however I'll keep repeating that the kind of treatment done isn't acceptable. If a staff member acts like this to his community, what do you expect from the users? There must be a control in how to react to your community members. Just because the server is focused on RP doesn't mean you have to make the users who aren't heedful feel unable to make questions.

[Vlad 251]

I think we all need to take a deep breathe. The team is under huge pressure to deliver a game, and the players are very excited to finally be able to get in-game. If we all just remember people of all types will exist in online communities, and not take stuff too seriously, we will all enjoy ourselves more. 
 

just be understanding of eachother

[damoshir 5]

Just now, Vlad said:

I think we all need to take a deep breathe. The team is under huge pressure to deliver a game, and the players are very excited to finally be able to get in-game. If we all just remember people of all types will exist in online communities, and not take stuff too seriously, we will all enjoy ourselves more. 
 

just be understanding of eachother

Hello. Yes, there are many types of personalities outhere and I understand that your staff team varies when it comes to ways of reacting. However, my suggestion is made for you to make things easier. Your Developer team wouldn't have the need to be there answering as it were their job. This post isn't made to punish someone, it is made to add an easier way of controlling your server.

Thank you for reading and answering.

[Vlad 251]

The team + Premium Ninja care enough about the game to offer guidance to players. I personally do not see why this role is needed, nor what the screening process is for it. 
 

Organic help from the community, how we have it now, I think is more sustainable. 

[damoshir 5]

1 minute ago, Vlad said:

The team + Premium Ninja care enough about the game to offer guidance to players. I personally do not see why this role is needed, nor what the screening process is for it. 
 

Organic help from the community, how we have it now, I think is more sustainable. 

I have seen many responses not suitable from any type of member in the server. It is true that incoming help from your own community it's preferable, but at least there should be a rule of how to answer properly. The idea for the role was to select those members polite enough to answer properly and guide those who don't have knowledge of the game. It might be better to have a team who need to do certain things than letting everyone do whatever they want; if this is happening, disaster might be coming.